• By making a booking/ticket purchase; you are showing full agreement to our Booking Terms & Conditions. Once purchased, we cannot offer refunds, returns, or exchanges for ticket purchases not wanted/used/claimed, etc. We can only offer refunds or exchanges if an event has been cancelled or rescheduled.

• All advance tickets will be held for collection at the venue box office as doors open on the show/event date.

• Tickets will be issued and saved under the name of the person or PayPal account used for booking.

• All theatre show seating choice/seating allocations will be confirmed via a full booking confirmation email, which will be sent to your registered PayPal account email address within 24hrs of your purchase (Monday - Friday). Please make sure the email address you have registered with your PayPal account is current!  

• Ticket Resale: In the event that a ticket cannot be used and we are informed in advance of the show date (and no less than 24hrs before the show date); upon specific request, we can help to re-sell the ticket(s) by offering it/them to our mailing list. Please note: we can't guarantee any re-sale.
• Resale Consideration: Your ticket will only be considered as re-sold if the entire show is sold out.
• Re-Stock/Resale Charge: If we manage to re-sell your ticket(s) successfully, it/they will incur a 25% re-stock/resale charge as a standard fee to cover the entire costs of ticket reallocation.

• PayPal

Please make sure the email address associated with your PayPal account and payment is current! 

The email address provided to us via PayPal checkout is the only contact email address we will have for you and to which we will send your full booking confirmation email.  

• Secure Bank Transfer  (in-person booking)

• Cash  (in-person booking)

• Please carefully check the show or event webpage FAQ section of your chosen show/event for full details regarding venue accessibility.

• Please carefully check the show or event webpage FAQ section of your chosen show/event for full details regarding venue accessibility and any seating.

• Please note that seating is only allocated for our theatre-based shows. 

• Please check the FAQ section on your chosen show or event webpage for full details about the venue bar.

• Please check the FAQ section on your chosen show or event webpage for full details about Car Parking.

• Please note that Sheffield City Centre now enforces a CLEAN AIR ZONE. Full details: https://www.sheffield.gov.uk/campaigns/clean-air-zone-sheffield

• Please check the FAQ section on your chosen show or event webpage for full details about the show or event.

• These shows and events will include flashing lights and loud noise - if you have an aversion or trigger to either, we suggest that this event is probably not suitable for you.

• Please note: Our shows are explicitly billed and clearly designated as 18+ certified.

• Some acts and performances will include bawdy or risqué humour, themes, and language, as well as elements of striptease, in keeping with the nature of the show.

• By choosing to attend, we trust that our adult audience has a broad and inquisitive mind. However, if this style of entertainment isn’t for you, our show or event may not be the right fit.

• Please dress smartly.

• We reserve the right to deny entry or remove any individual from the venue if they exhibit aggressive or inappropriate behaviour.

• Performers may be subject to change without notice.

• In very rare occurrences; unforeseen circumstances may sometimes lead to show/event cancellation or postponement. (Eg: Covid lockdown.) In the event of a show/event cancellation or postponement, we will offer all ticketholders the choice of receiving a full refund of their ticket value. Please note, however, that while we will ensure the refund of the ticket costs, our liability does not extend to any ancillary expenditure incurred. (This includes but is not limited to expenditures related to travel, accommodation, and food, etc.)

• Please note: Our shows are explicitly billed and clearly designated as 18+ certified. Valid photographic ID may be required upon entry.

• Some acts and performances will include bawdy or risqué humour, themes, and language, as well as elements of striptease, in keeping with the nature of the show.

• By choosing to attend, we trust that our adult audience has a broad and inquisitive mind. However, if this style of entertainment isn’t for you, our show or event may not be the right fit.

https://www.velvetburlesque.co.uk/privacy-policy

If you have any questions regarding your data, please do not hesitate to contact us.