• By making a booking/ticket purchase; you are showing full agreement to our Booking Terms & Conditions. Once purchased, we cannot offer refunds, returns, or exchanges for ticket purchases not wanted/used/claimed, etc.  We can only offer refunds or exchanges if an event has been cancelled or rescheduled.

• All advance tickets will be held for collection at the venue box office as doors open at 7pm on the show date.

• Tickets will be detailed/saved under the name of the person/PayPal account they were booked by.

• All show seating choices/seating allocation will be confirmed via a full booking confirmation email, which will be sent to your registered PayPal account email address within 24hrs of your purchase. Please make sure the email address you have registered with your PayPal account is current! 

• Ticket Resale: In the event that a ticket cannot be used and we are informed in advance of the show date (and no less than 24hrs before the show date);  upon specific request, we can help to re-sell the ticket(s) by offering it/them to our mailing list. Please note: we can't guarantee any re-sale.
• Resale Consideration: Your ticket will only be considered as re-sold if the entire show is sold out.
• Re-Stock/Resale Charge: If we manage to re-sell your ticket(s) successfully, it/they will incur a 25% re-stock/resale charge as a standard fee to cover the entire costs of ticket reallocation.

• PayPal  

Please make sure the email address associated with your PayPal account and payment is current! 

The email address provided to us via PayPal checkout is the only contact email address we will have for you and to which we will send your full booking confirmation email.  

You can also take advantage of PayPal's "Pay In 3" payment option. Simply split your purchase into 3x interest-free payments, with no set-up fees or charges with PayPal's "Pay in 3" option when you are using our website PayPal checkout.

• Secure Bank Transfer  (in-person booking)

• Cash  (in-person booking)

• We are very sorry - this venue currently has NO wheelchair/disabled access available. Please be aware that due to ongoing building renovation and improvements being undertaken by Sheffield City Council/Sheffield Central Library, The Library Theatre currently has no wheelchair access available, so cannot accommodate wheelchairs at this particular venue, nor is there a disabled toilet available at this time. 

• There are 2x flights of stairs down into the theatre foyer/bar from the main entrance on Tudor Square, and then a short flight of stairs up from the foyer/bar area into the theatre. There is another flight of stairs within the theatre itself leading down into the seating area, unless you choose seating towards the theatre entrance/top of the stairs, as can be seen on the seating plan on the ticket purchase page as linked via this page, and can be seen via THIS POPUP VIDEO. (Mobile users - please contact us for a video link.)

• Sheffield Library Theatre along with Sheffield City Council are hoping to have made significant improvements for wheelchair/disabled users over the coming months. We are sorry for any inconvenience. but please understand that this is out of our hands.

• You will be able to choose your preferred seating via checkout.

• Kindly be aware that our seating arrangement policy does not permit a single-seat gap between selected seats. As a standard procedure; we take the necessary steps to fill in any one-seat gaps that may occur due to seating choices.

• Please see our full FAQs re general accessibility.

• Two Fully Licensed Bars

• Cash purchase only

• The Library Theatre does not have an allocated car park, however, there are various signposted NCP/Q-Park covered car parks, on-street parking, plus open-air car park areas surrounding the City Centre and the Theatre District.

• The Library Theatre have a PRE-BOOKED parking voucher system for all guests with Q-Park, Charles Street, Sheffield, S1 2NA.  Library Theatre visitors will receive a 20% discount on parking at Q-Park Charles Street by using the promo code ‘LIBTICKT20’ when pre-booking through the Q-Park website.

• Please note that Sheffield City Centre now enforces a CLEAN AIR ZONE. Full details: https://www.sheffield.gov.uk/campaigns/clean-air-zone-sheffield

• This event will include flashing lights and loud noise - if you have an aversion or trigger to either, we suggest that this event is probably not suitable for you.

• The bar will open as doors open. There will be 2x or 3x acts, with an interval in between each act. The bar will remain open after the show until midnight.

• We generally state a flexible time of 11-11:30pm as the end of show time, just in case the show/venue/bar (& toilet queues!) have experienced any delays during the night. If you need to book travel, we recommend that you book from 11:30pm so not to miss any of the show due to any delays.

• Please note: Our shows are obviously labelled/billed as an 18+ Cert.

• Due to content, some acts/performances will obviously include bawdy/risqué style humour/themes/language, plus there will be some degree of striptease.

• We trust that having chosen to come along and see such a show as this, our general adult audience has a broad and inquisitive mind ... if not, our show/event is perhaps not for you. 

• Please dress smartly.

• We reserve the right to refuse entry or remove anyone from the venue who is displaying aggressive or unwanted behaviour.

• Performers may be subject to change without notice.

• In very rare occurrences; unforeseen circumstances may sometimes lead to show/event cancellation or postponement. (Eg: Covid lockdown.) In the event of a show cancellation/postponement, we will offer all ticketholders the choice of receiving a full refund of their ticket value. Please note, however, that while we will ensure the refund of the ticket costs, our liability does not extend to any ancillary expenditure incurred. (This includes but is not limited to expenditures related to travel, accommodation, and food, etc.)

• Please note: Our shows are explicitly billed and clearly designated as 18+ certified. Valid photographic ID may be required upon entry.

• Due to content, some acts/performances will obviously include bawdy/risqué style humour/themes/language, plus there will be some degree of striptease.

https://www.velvetburlesque.co.uk/privacy-policy

If you have any questions regarding your data, please do not hesitate to contact us.